Service
FREQUENTLY ASKED QUESTIONS
HOW DO I CHECK MY ORDER STATUS?
You can check on your order status by logging in, via the link you have been emailed if you used guest check out or by contacting customer service with your account number or email address and billing zip code. Order statuses and shipments are typically updated within 24 hours. ( e-Mail: Service@orthomen.com )
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, JCB, Discover and PayPal. We do not accept checks or cash when receiving orders placed by phone or on our website.
HOW DO I APPLY A COUPON CODE?
Orthomen.com will periodically offer special discounts and promotions to our loyal customers. To take advantage of these promotions simply enter the Coupon Code that accompanies the offer into your shopping cart or during checkout prior to payment. Some discounts will be shown immediately from your shopping cart and throughout the website and special discounts such as shipping promotions will be calculated during checkout prior to payment.
WHERE DO YOU CHARGE SALES TAX?
No sales tax.
DO YOU HAVE PRODUCT WARRANTIES?
At Orthomen.com, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our products have a limited warranty from the date of purchase against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect. Pictures and/or return of the product for inspection can and will be requested for all Warranty claims before a replacement item will be issued.
WHY ARE ONLINE BRACING PRODUCTS LESS EXPENSIVE THAN THE ONES PURCHASED IN A PHYSICIAN OFFICE??
As a professional orthopedic braces and supports manufacturer, Orthomen offer direct online sales mode (no distributor and wholesalers channels).
When you purchase your brace online, there are certain services and benefits that you won’t receive. Services that you will receive from your medical professional in the office but not from your online retailer may include:
- Assessing your medical condition to determine the most appropriate brace
- Measuring you to determine the appropriate brace size
- Assessing brace fit
- Billing your insurance company for the brace
- In person brace return or exchange if necessary
Comparing the cost of a device online vs. the cost of the same device provided in a medical professional’s office is not a valid comparison. As the consumer, you have to decide what is right for you and consider the trade-offs. Sure, online products tend to be less expensive – but you also lose the important services and benefits outlined above. Please make your decision carefully and, when in doubt, consult your medical provider and insurance company.
WHAT SIZE DO I ORDER?
To find the appropriate sizing go to the product page for the item you are interested in ordering and select the "Size Chart & Fit Help" tab. Sizing can vary for each brand and style. To ensure a proper fit we encourage you to follow the directions and measure carefully.
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